Customer Retention Manager

AutoHDR is hiring a Customer Retention Manager on a fully remote basis. Candidates can apply from Europe Only. This listing is part of RemoteRise's curated board of beginner-friendly work-from-home opportunities in the Customer Support category.

Role: Customer Success Representative

AutoHDR is the fastest growing AI startup in real estate media. We train custom image editing models for real estate, and are currently editing 25% of all US real estate listings!

Join our team and work with an exceptional team to build cutting edge products and continue growing 20% month over month!

Our vision is to produce the majority of media for the real estate industry - and you can join early on.

  The role:

• Own customer retention; build systems, automations, and build relationships to ensure a customer never leaves once using the platform.

• Call un-subscribed customers to collect feedback and conduct our winback process

• Call customers who report low quality ratings in realtime to proactively prevent churn. Consult them on how to prevent the issue & share upcoming product updates.

• Proactively call existing users to collect feedback and proactively mitigate any churn risks.

  Your key responsibility:

• Make sure 100% of tickets from un-subscribed customers and low quality ratings are called through every single day. Come up with ideas and systematic, data-driven approaches for churn prevention.

  Requirements:

• Background working with real estate photographers or editing companies

• Understanding of HDR or flambient real estate photo workflows

• Perfect English fluency and no accent

  Schedule:

• Full-time (US Business Hours)

AutoHDR Core Values:

Our core values are the fuel for our continuous 20% month over month growth. Iron sharpens iron in our office, and the entire dev team is bought in to winning together.

  Persistence

You believe anything is possible - the only variable is how long it will take. You will always continue trying to solve a problem, look for new solutions, and figure it out at all costs through continous effort - even when most would give up.

Optimism

You believe strongly that you can accomplish anything you want - regardless of the odds. Even when the worst case scenario happens, and everything is on fire, you never doubt your ability to pull through and win at what you set out to do.

Competitive greatness

Every individual on our team wants to be the best in the world at what they do. We are extremely compeitive, and will settle for nothing other than being the #1 player for AI real estate editing.

How this remote role typically works

Most Customer Support positions sourced through our board are run on a fully distributed schedule. You'll communicate with your team through chat tools like Slack or Microsoft Teams, share work in shared documents, and meet on video calls a few times per week. The day-to-day is generally asynchronous: you receive briefs, complete tasks on your own time, and check in with a manager rather than sitting on calls all day. New hires are onboarded entirely online with written guides, recorded walkthroughs, and a buddy or onboarding lead who answers questions during the first month.

Why this is beginner-friendly

RemoteRise focuses on roles that don't require a four-year degree, prior remote experience, or an existing portfolio of paid work. Companies that hire through this category are usually open to candidates from non-traditional backgrounds — people switching careers, parents returning to work, students, and self-taught learners. If the public posting requires more experience than you have, we still recommend applying with a short, honest cover note explaining what you can offer today and how quickly you learn. Many remote teams hire on attitude and trial projects rather than résumé length.

How to apply

Use the apply link below to go directly to the company's official application page. Never pay a fee to apply, never share bank details before signing a written contract, and double-check that the apply URL matches the company's main website. If the listing has expired by the time you click through, search RemoteRise for similar roles in the Customer Support category — we update the board with fresh listings on every build.